SMS based 2FA is currently unavailable

Incident Report for Ably

Resolved

This incident has been resolved.
Posted Jan 21, 2026 - 19:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 21, 2026 - 18:36 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 21, 2026 - 18:29 UTC

Investigating

We are currently investigating an issue impacting SMS based 2FA login to the Ably website ably.com.
Posted Jan 21, 2026 - 18:11 UTC
This incident affected: Ably Website.