All Systems Operational
Uptime over the past 90 days. View historical uptime.
Ably Global Service Availability ? Operational
90 days ago
100.0 % uptime
Today
Ably Pub/Sub Channels ? Operational
90 days ago
99.98 % uptime
Today
Asia-Pacific (Singapore) ? Operational
90 days ago
100.0 % uptime
Today
Asia Pacific (Sydney) ? Operational
90 days ago
100.0 % uptime
Today
Europe (Ireland) ? Operational
90 days ago
100.0 % uptime
Today
Europe (Frankfurt) ? Operational
90 days ago
99.99 % uptime
Today
US East (Northern Virginia) ? Operational
90 days ago
99.99 % uptime
Today
US East (Ohio) ? Operational
90 days ago
99.87 % uptime
Today
US West (Northern California) ? Operational
90 days ago
100.0 % uptime
Today
Ably Push Notifications ? Operational
90 days ago
100.0 % uptime
Today
Push Notifications - Europe (Ireland) ? Operational
90 days ago
100.0 % uptime
Today
Push Notifications - US East (North Virginia) ? Operational
90 days ago
100.0 % uptime
Today
Ably Reactor Queues ? Operational
90 days ago
99.92 % uptime
Today
Reactor Queues - Europe (Ireland) ? Operational
90 days ago
99.84 % uptime
Today
Reactor Queues - US East (Northern Virginia) ? Operational
90 days ago
100.0 % uptime
Today
Ably Control-API ? Operational
90 days ago
100.0 % uptime
Today
Ably Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Realtime Roundtrip Latency - Global ?
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Realtime Response Time - Global ?
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Realtime Response Time - Asia-Pacific (Singapore) ?
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Realtime Response Time - Asia Pacific (Sydney) ?
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Realtime Response Time - Europe (Frankfurt) ?
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Realtime Response Time - US East (Northern Virginia) ?
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Realtime Response Time - US East (Ohio) ?
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Realtime Response Time - US West (Northern California) ?
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Past Incidents
Oct 6, 2024

No incidents reported today.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Some SSE connections disconnected and reconnected every 30s
Resolved - For most of the production cluster, between 13:05 and 14:02 UTC on 2024-10-01, a small proportion of SSE connections were disconnected 30 seconds after establishing a connection. For the duration of that 30s they still worked fine, and connection resumption was working correctly, so this should not have caused any missed messages. The net effect would have been a small increase in subscribe latency about once every 30s.

Only the SSE endpoint was affected; websocket traffic (including anyone using an Ably SDK) was not.

For customers connected to ap-southeast-2 (Sydney), the duration of the effect was much longer, between 10:06 on 2024-09-30 to 14:02 on 2024-10-01.
Oct 1, 13:05 UTC
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Inaccurate day and month stats aggregates since 8th September
Resolved - The remediation is complete; app and account day and month aggregates should now be correct again. Apologies again for the inconvenience.

(For nearly all customers at least; for customers on enterprise dedicated clusters it might take a few more hours before the month aggregrate for the current month shows correctly).
Sep 25, 18:49 UTC
Identified - We have been alerted to an issue with stats aggregation (app stats through our stats api and account stats through the website dashboard) since 8th September that can lead to messages being double-counted in day and month aggregates.

We have identified the problem and are in the process of remediating it. The issue only affects day and month aggregates; minute and hour aggregates are correct.

We will be remediating day and month aggregates for all accounts and apps from the known-good data (the hour aggregates). We hope to have this done by the end of the 25th. Since billing is done at the end of the month, we do not expect any customers to be billed incorrectly as a result of this.

In the meantime, we advise anyone using the stats api to query for hourly stats instead of daily or monthly. We realise this is inconvenient, and deeply apologise, especially for how long it took us to notice the issue.

If you have any further questions or concerns, please contact our support team at https://ably.com/support .
Sep 24, 17:35 UTC
Sep 24, 2024
Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

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