The incident is now resolved. The elevated protocol adaptor error rate affected EU regions for 36 minutes from 11.25am-12.01pm UTC, for 15 minutes in US regions from 11.50am-12.05pm UTC, and for 14 minutes in AP regions from 11.48am-12.02pm UTC.
Posted Nov 25, 2025 - 12:11 UTC
Update
We have resolved the issue and the error rate has now dropped across all affected regions. We are continuing to monitor.
Posted Nov 25, 2025 - 12:04 UTC
Update
There is a high error rate for all translator protocol adaptors globally (pusher, pubnub and mqtt). We have identified the issue and are working on a fix.
Posted Nov 25, 2025 - 12:01 UTC
Monitoring
There was a high error rate with pusher, pubnub, and mqtt protocol adaptors in one region for a duration of 11 minutes from 11:25 UTC in the eu-west-1 (Ireland) region. This has now been resolved. No other region was affected
Posted Nov 25, 2025 - 11:38 UTC
This incident affected: Ably Pub/Sub (Asia-Pacific (Singapore), Asia Pacific (Sydney), Europe (Ireland), Europe (Frankfurt), US East (Northern Virginia), US East (Ohio), US West (Northern California)).